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Think of CBSJ as an extension of your organization.

CBSJ's ZERO Complaint Policy

Complaints are logged, reviewed by management and responded to within 24 hours. CBSJ does not utilize call centers. We keep all our collection activity in-house.

We measure ourselves first and foremost by the quality of our interactions with consumers. We recruit and train our customer representatives to apply a "soft" style of collection, treating consumers with the same level of respect and dignity that they experience from our clients.

CBSJ representatives are trained to listen first and identify the best option for people to resolve their accounts.

The challenges businesses face grow daily in number and complexity.

CBSJ continually innovates to stay ahead of these challenges.
We collaborate with clients to establish mutual parameters in the collection process.

Bad Debt Contingency Collection
CBSJ has one of the highest recovery rates in the collection industry.

Pre-Collect Billing Service

Payment Plan Management

On-line Access to Information 24/7
CBSJ's secure client website provides 24-hour access to account information including account status and history. The website also empowers users to generate routine reports, custom queries and ad hoc reports; upload files and export all reports to other formats including Microsoft Excel.

Insurance/Third Payer Follow-up

Account Scoring
We have a clear sense of consumer's ability to pay and continue scoring the borrower through delinquency. CBSJ uses auto dialers, letter campaigns, agent calls and skip-tracing.

In-House Legal Department

Put our vast experience,
superior collection services
and up-to-date technology to work for you.

Click here to obtain a quote Or email sales@CBSJ.com